Q. What is a pending charge?
A. When you place an order with a business or swipe your card, the initial transaction is a pending charge that can be adjusted by the merchant until the charges are captured (usually at the end of that business day).
Q. I see that you’re out of stock on something that I want – can you email me when it’s available again?
A. Yes! Our new website offers stock watch notifications so you can get an email when a particular item comes back in stock. You can either search the item and click "notify when in stock" OR you can add the item to your wishlist in order to be notified once it is back in stock.
Q. Why was my payment card declined? What's wrong with your website?
A. To prevent fraud our credit card processor implements a number of checks that, if failed, automatically decline the attempted authorization. If your card is declined but you have sufficient funds in your account/aren't over your credit limit, make sure that your billing address and zip code match what your bank has on file, and make sure that the you're entering your card's security code correctly. If you've checked all of this and are still getting declined please email us at glockmeister@glockmeister.com.
Q. How do I pay with a check or money order?
A: First, place your order through our website and select your preferred method of payment during checkout. Next, mail your payment to our Phoenix location: GM, 15225 N Cave Creek Rd, Phoenix, AZ 85032. Make sure it is made out to "Glockmeister". After we receive your payment, your order will be placed on hold while we wait for the funds to clear, which is at most 5 business days. After your funds clear we'll process and ship your order as usual.
Q. Can I cancel an order?
A. Yes – any time for any reason prior to the item shipping. You may be responsible for return shipping fees if the order has already be tendered to the carrier. Also, if your order contains a firearm and we have to get it back from your dealer for whatever reason you may be charged a restocking fee.
Q. How do I cancel an order?
A. Use the Contact Us page to email us requesting cancellation. Please include your order number when you do so.
Q. My order has been canceled but I still don’t have my money back – why?
A. Pending charges have the funds held by your bank while they wait to see if we capture the funds. If you have canceled a order with us, they should be releasing the hold in 24 hours. Contact your bank for more information.
Q. How long do refunds normally take to be reflected in my account?
A. It usually takes three to four business days for captured funds that we have issued a refund for to appear back in your account. This is normal with all banks and there is no way around this wait time.
Q. Can you provide a restock ETA for out of stock items?
A. We rarely have reliable estimates for when products will be back in stock. Your best bet is to sign up for stock watch notifications that will be emailed to you the moment an item is back in stock.
Q. What do the item statuses mean?
A. "Available online and at selected stores; have it shipped or pickup locally at the following stores" indicates that we have the item on hand at whichever stores are listed. "Ships from our warehouse for local pickup or have it shipped" means that the item is coming from an external warehouse. Items with this status can be picked up in store or shipped, but there may be a few days delay while we wait for the item to arrive.
Q. Why is my order taking so long to ship?
A. We endeavor to get all orders out as quickly as possible, however delays can happen for a number of reasons. Most commonly we are waiting for product to arrive from a third party warehouse. You can find more info by logging into your account and checking the current status of your order which will be kept updated for you.
Q. I got notified that a product is in stock, but now I'm getting an email telling me it's out of stock and my order was cancelled. What gives?
A. Generally, if an item shows "in stock" when you order it we'll be able to fill your order without issue. With that said, certain items such as GLOCK OEM parts and Shield Arms magazines are extremely high demand and stock fluctuates quickly. If your order is cancelled after receiving a stock watch notification it is likely that we weren't able to order the product before our suppliers sold out. Rest assured that we check stock with our suppliers daily and will do our utmost to fill your order.
Q. I just created my account, why is it already locked?
A. To prevent spam accounts our system automatically sends a verification email to you that contains a link to confirm the account creation. All new accounts are locked until you click the link contained in that email. Usually it arrives in your inbox within a minute or two, but could take 15 minutes or more to show up. If you continue to have issues please email us at glockmeister@glockmeister.com.
Q. Why am I getting "invalid username" when I try to log in? I know my credentials are correct.
A. If you haven't created an account on our new website (circa November 2021) you'll need to do so. When we switched to the new website unfortunately we weren't able to import user accounts or order history to the new website. If you continue to have issues after creating an account please email us at glockmeister@glockmeister.com.
Q. Are your firearms new?
A. Nearly all of the firearms that we sell are new. Otherwise, we will specifically state if a firearm is used or refurbished in the title and/or description.
Q. What are the procedures for purchasing a firearm online?
A. Purchasing a firearm online from GLOCKMEISTER is a simple process. Start by finding the firearm you're looking for on our website and placing your order. During the checkout process you'll be asked to select an FFL dealer to receive the order, as all firearms must ship to a licensed dealer. At this point you'll want to confirm that your selected dealer will accept the transfer if you haven't already, and confirm what their fees are. If we have your dealer's license on file your firearm will ship ASAP; if not we'll send you an email notification with further instructions. Once the firearm arrives at your selected dealer you'll then be able to go in and complete whatever legalities are required in your state.
Q. Do you give a first-responder or military discount?
A. We currently participate in GLOCK’s Blue Label program which offers significant discounts on firearms purchased in our retails stores only and are not available for online purchase. Besides that, we do not offer any addition discount on our merchandise. Thank you for your service.
Q. Will all the options I selected on my firearm order be installed prior to it being shipped to me?
A. Yes – we will always install options selected with a GLOCK pistol unless you request otherwise. There is a nominal install fee that will be applied to your order after it's placed. The amount will depend on the nature and quantity of the installed parts. Please contact us if you have specific questions regarding how much an install will cost.
Q. Will you give me my original parts that I requested be upgraded on my firearm?
A. Yes – we will always include the original parts that came on the firearm you purchased from us.
Q. Do you offer a layaway program?
A. We offer in-store layaway on firearms and products on a per-case basis. If layaway is approved for a particular product, you will need to put half down and pay the rest within a 30 day period. If you do not pay your balance within 30 days you first payment will be forfeited.
Q. What is the difference between a Generation 3 and a Generation 4 pistol?
A. There is a long list of both technical and cosmetic differences between both generations of GLOCKs. Upgrades to the Gen4 include the dual captive recoil spring assembly on full size and compact models (sub compact models already had the dual captive spring in use), rough textured frame, an extended reversible magazine catch, 3 magazines instead of 2 (on Gen4 specific models), and GLOCK’s Modular Back Strap design.
Q. What is the difference between a Generation 4 and a Generation 5 pistol?
A. Gen5 pistols feature many of the upgrades that were introduced in the Gen4 line of pistols, including GLOCKs Modular Back Strap design, dual captive recoil assemblies, an extended reversible magazine catch, and the rough textured frame. Beyond those, Gen5 pistols also feature an ambidextrous slide stop lever, an improved nDLC finish, removal of the finger grooves, a flared magazine well (on full size and compact models), the GLOCK “Marksman” barrel, as well as a beveled muzzle and frame.
Q. I don’t live in the United States or its territories – can I still order from GLOCKMEISTER?
A. Our website is inaccessible to anyone outside of the US or its territories, so we are unable to take orders from outside those regions. We apologize for any inconvenience.
Q. What accessories are included when I buy a GLOCK firearm?
A. All GLOCK firearms come with a hard case, manual, cleaning rod and brush, cable lock, speed loader (except the G42) and extra magazines (varies by generation and model).
Q. I live in a state that restricts the capacity of magazines. Will you swap the magazines with my firearm to adhere to my state laws?
A. For most GLOCK pistols there are limited-capacity versions that can be ordered directly from our website that include ban state compliant mags. Make sure that you read the item's title and description carefully to ensure that you are ordering the compliant version.
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